Despite the existing barriers of using RFID in the retail sector, some companies have been able to implement the tchnology in a profitable way. One of the success stories is a book retailer in Netherlands called Boekhandels Groep Nederland (BGN). The company has implemented RFID technology in item level and now does the inventory screening in two hours and only with 2 people.



The previous system based on barcode needed 25 people and they also had to close down the shop. You can see the video to see how they use a Service Oriented Architecture (SOA) in parallel with their RFID initiative and how the level of customer service has increased in the stores.