In the video I have brought here in this post, Forrester Research Vice President John McCarthy looks at some best practice case studies for vendor management (Forrester Sourcing Forum, November 9, 2007 in Orlando).

Traditionally and still today, the bulk of what most of today's vendor management groups do is contracting and pricing. However, the most successful VMOs have cracked the code on vendor governance - tiering suppliers, building executive relationships, and reviewing vendor performance systematically beyond the base line SLAs.



McCarthy explains how some of the companies have used SAP implementations, organizational changes and new strategies have acted as a catalyst for starting initiatives in VMO area. Hope you enjoy!