Whole Network Employment Interviews Market Overview Partnerships Point of view Products Technology

 

Service Chain is also important: (Written by a poor supply chain writer)

Filed in archive Basics by ehsan on March 15, 2006

Service Chain is also important: (Written by a poor supply chain writer)
I feel totally pissed off. Today, definitely I'm not in the mood to write about supply chain. Maybe about service chain, because actually that's about what has happened to me...Well here is the story:

There is this chain store in Sweden called OnOff which I bought my notebook from. I spent like crazy amount of money for extra service and guarantee. Last month, the adaptor for the note book broke down. I went to one of their stores and they told me since adaptor is a peripheral !!! it is not part of the guarantee agreement. So they sent it for the repair and now after one month it's not ready yet. I talked to the store manager about this and even though they had missed their promised delivery date, they did not give me a new adaptor and the reason was "I have to open the box of a new notebook to give you a new adaptor and then I won't be able to sell it anymore...You have to wait till next friday at least."

What do you think about my situation? Do you think I have been treated fairly? Have you ever seen such level of customer service?

But anyway, the thing is that the service chain is as important as supply chain. All the concepts and methodologies like agile, lean, etc. can and should be applied to this chain as well, otherwise the companies will end up with customers like me saying goodbyelinks to them for ever...






Permalink: Service Chain is also important: (Written by a poor supply chain writer)
Tags: service  chain 

Trackback: http://www.creative-weblogging.com/cgi-bin/mt-tb.pl/18288





RSSrss   | See all blog subscribe options
Google google   |   What is RSS?
Yahoo! yahoo
Addthis Subscribe using any feed reader!
Bloglines Bloglines
Newsletter
Grouptivity

Use the search to look for other interesting posts



 
  • Advertise with us

  • Learn more about our advertising options or email advertising - at - creative-weblogging.com or give us a call at +1 (650) 331 4900.


  • Testimonials

  • Frankly, the site is what TechPlanet Asia is collectively aspiring to. Ehsan covers indepth issues pertaining to the global transportation, logistics, supply chain and RFID industries, and also has an impressive blogroll. Highly recommended! ---- Raoul Le Blond of SCMTech Planet Asia

    I am a regular reader of your blog and it helps me learn & understand the domain of SCM and industry better ---- Rajiv Renganathan, Manhattan Associates


  • Other blogs in the same channel in the Creative Weblogging Network







 

Tagcloud: Basics Best practice Book Review Education Employment General Green supply chains Guest Column Implementation Interviews Market Overview merger and acquisition News Partnerships Point of view Practical Tips Products Research Special Events Sponsored Post Supply chain video Sustainability and supply chain Technology