My advice for 3PLs...

Filed in archive Point of view on July 1, 2006

I'm writing this piece for 3PL companies: Put yourself in the position of your clients. What are the main reasons they use your services instead of developing in-house capabilities?

1) State of the art technology
2) High quality customer service
3) Service flexibility
4) Cost effectiveness

Ok, so these are Key Success Factors in your business. Take a look at your action plans and see whether you see all these elements as part of your objectives...