scm
Microsoft offers new service policy for its CRM, SCM and ERP solutions
Filed in archive News by ehsan on October 26, 2007
microsoft-dynamics-scm.jpg
Microsoft announced early this week that it´s going to offer a new service policy to the clients of its ERP, SCM and CRM solutions. The plan, in my point of view, is an attempt to increase the installed base of the Microsoft´s customers which is not as big as competitors.

According to Computer World, Microsoft will offer five years of extended support beyond the five-year mainstream support period for its CRM, enterprise resource planning and retail management products.

The plan, called Business Ready Customer Care, means customers won't necessarily be forced to upgrade. The price of the support will vary according to what software the customer has.

"We don't want customers to upgrade on our timeline," said Barb Edson, senior marketing director for Microsoft's Dynamics products.

Microsoft has also extended its premier support service to Dynamics. The service includes 24-hour technical support and can accommodate on-site visits. Microsoft's Dynamics line includes the ERP programs AX, GP, NAV and SL; its CRM application; and its Retail Management Solution products.


Permalink: Microsoft offers new service policy for its CRM, SCM and ERP solutions
Tags: erp  scm  crm  microsoft  dynamics  supply  chain  management  software  2007  supply+chain 
Trackback: http://publish.creative-weblogging.com/publish/mt-tb.pl/98764
img Addthis img Ask img Blinklist img del.icio.us img Digg img Fark img Facebook img Google img Lycos img Ma.gnolia Add this page to Mister Wong Mr Wong img Netscape img Netvousz img Newsvine img Reddit img StumbleUpon img Slashdot img Tailrank img Technorati img Wink img Yahoo

Vote for Microsoft offers new service policy for its CRM, SCM and ERP solutions:

  • Currently 7.25/10
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
Rating: 7.25 out of 4 vote(s) cast.
Subscribe
Share It
RSSrss
See all blog subscribe options
Google google
What is RSS?
Yahoo! yahoo
Addthis Subscribe using any feed reader!
Bloglines Bloglines
Newsletter

TwitterFollow us on Twitter!