Manhattan Associates has arranged a web seminar for November 23, 2005 with this title: "Service After the Sale- Managing Holiday Returns".

This web seminar will explore the use of Web-based reverse logistics technology to enable streamlined operations in support of customer service after sales programs. Whether warranty based repair and replace or asset recovery, many industries struggle with the complexity and manually intensive tracking processes required to manage their reverse supply chain.

Often requiring transactional tracking that touches the customer, call centers, repair centers and depot warehouses, traditional ERP solutions have failed to provide the cross-enterprise process integration required to streamline these functions. As a result, leading organizations are deploying Web-based applications to manage this complex, multi-organizational problem thus improving customer satisfaction while increasing asset recovery and utilization.

The web seminar will also provide a cross-industry overview of the challenges, opportunities and solutions to addressing the reverse logistics conundrum.

The registration can be done at www.manh.com