Instill(R) Corporation, the leading provider of on-demand supply chain solutions and services for the foodservice industry, today announced that Independent Purchasing Cooperative (IPC), owned by over 22,000 U.S. and Canadian SUBWAY(R) franchisees, has reduced costs in their supply chain by over $1 million by using Instill's Quality & Compliance Management solution, according to a news release by Business Wire.

"With our previous homegrown spreadsheet-based process we could only manage responses to product complaints," said Rick Buttner, Director of Quality and Purchasing at IPC. "Using Instill's Quality & Compliance Management solution we now get accurate actionable information which allows us to solve problems more quickly. This has translated into a 17.6% reduction in complaints, even though we've added hundreds of new stores, thereby driving the dramatic reduction in supply chain costs."

"Our suppliers and distributors have remarked that without the accurate and timely data from Instill's solution, solving product complaint issues could have taken much longer," added Buttner. "Using this information our trading partners have created comprehensive plans to prevent issues in the future making the foodservice supply chain safer for everyone."

Not only has Instill's solution helped reduce costs in the supply chain, but franchisee satisfaction has increased as well. According to George Labelle, CIO of IPC, "Complaint response times are 43% faster than our goal and product credits are being issued approximately six times faster than our previous solution, ensuring our franchisees quickly get the answers they need and the dollars they are owed."

Instill Quality & Compliance Management is a web-based, end-to-end solution that enables foodservice companies to capture, route, correct, prevent and analyze system-wide issues between their organization and their trading partners. Unlike spreadsheet or email-based processes, Instill Quality & Compliance Management gives companies the ability to collaborate online with their partners on issues such as supplier approval processes, complaints, audits, employee training, product specification management, and document control, providing a real-time closed-loop view of enterprise wide quality and compliance. By unifying all quality and compliance data into one central repository, foodservice companies can leverage robust reporting, dashboard and alert capabilities to easily identify trends, overdue actions, and other key metrics while maintaining detailed scorecards against key performance indicators (KPIs).

"IPC's quantifiable results prove that managing supply chain quality is more than just an insurance policy against brand damaging events," said Anthony Wilson, CEO and President of Instill. "Companies can realize significant hard dollar savings as well."

Instill's Quality and Compliance Management solution is part of a comprehensive, integrated suite of proven solutions for foodservice that includes Food Spend Management, Procurement, Promotion Management, Product Information Management, Trade Spend Management, and Business Intelligence.