Adept gains visibility through its value chain

Filed in archive Best practice on September 12, 2005

Another success story. Adept Technology, manufacturer and provider of robot and robot control mechanisms for small-parts assembly, material handling and precision process applications for many of the world's largest telecommunications and consumer electronics, decided to focus on its core competencies and outsource management of logistics and transportation to the 3rd party.

After evaluation of available providers in the market, they chose D.W. Morgan, a consulting, logistics outsourcing, and transportation management company.

D.W. Morgan, designed and implemented a Cisco based system suited for specific needs of Adept and now, these are the results:

-Adept knows what parts and finished products are available, where they're located, where they're needed and how to ship them fast and cost-effectively
-Visibility into worldwide inventory locations and easy access to warranty information also helps Adept customer service representatives solve customer problems much more quickly
-Greater visibility into warranty status information also helps Adept manage its warranty and service programs more efficiently. Adept can now monitor warranty expirations much more accurately, and offer customers timely extensions or new products to ensure that customers are protected and to generate additional revenue